What is the main role of a telecommunicator when handling emergency calls?

The main role of a telecommunicator during emergency calls is to extract essential information. This is crucial because accurate and timely information allows for a better response from emergency services. During a call, the telecommunicator must quickly gather vital details such as the nature of the emergency, the exact location, the number of people involved, and any relevant medical conditions or hazards present. This information not only helps in determining the appropriate response but also assists in prioritizing resources and units based on the severity of the situation.

Effective communication skills are essential for a telecommunicator, as they need to ask questions in a clear, concise manner, often in high-stress situations, while also reassuring the caller. The collected information will then guide dispatchers in sending the appropriate resources to the scene, ensuring that responders are prepared for the circumstances they will encounter. This foundational role of extracting information is what enables the entire emergency response system to function efficiently.